I have already made a quote and would like to book.
To see your quote and convert it into a booking please login into My Reservation and click the 'Book Now' button.
I need to add changes to my booking.
To change your booking online use our Amend/Cancel Booking service. Simply login, click 'Amend Booking', and make the changes you want.
I would like to order additional extras.
To add additional extras online – please login and click 'Amend Booking'. Using our Amend/Cancel Booking service you can add the extras you want.
I have not received my confirmed voucher by email.
Generally it will take 72 hours for your confirmation voucher to be sent. If after 72 hours you haven't received your voucher please either contact us by phone *+44 203 106 18 26* or email *reservations@bookinggroup.com* and a member of our team will be happy to help you. If you have received your confirmation letter but there is no voucher attached please click the link in the email and print out your voucher
I want to cancel my booking.
You can cancel your booking by using the Amend/Cancel Booking service, simply click 'Cancel Booking'.
I would like to extend my rental.
If you have not yet received the vehicle – you can change your return date by using our Amend/Cancel Booking service. Simply login, click ‘Amend Booking’, and update your return date. If you have already received the vehicle – you can contact with the supplier locally, although this will be charged at the local rate which can be higher than that you have already paid. Sometimes there are exceptions, so please do not hesitate to contact us by our International Freephone number *+44 203 106 18 26* and we will try to help you.
Is there a possibility to do a one way rental?
International and Domestic one way rentals are usually possible and in most cases you can find out about this possibility while booking. Please note that a fee sometimes applies for a one way rental which will normally be paid to the supplier directly when collecting the vehicle. If you have any questions or difficulties concerning your request online, please do not hesitate to contact us by our International phone number +44 203 106 18 26 and we will try to help you.
What is the Booking Element Damage Excess Refund product?
When receiving the vehicle you will be required to leave a deposit to the value of any insurance excess which may be charged by our car rental partner if the car is damaged during the rental. The maximum excess will be shown in the terms & conditions during the booking process.
What is included in my rental?
Inclusions can differ depending on the country and the supplier, although your rental normally will include the following: Unlimited kilometers, collision damage waiver, theft protection, premium location fees & local taxes. You can see the inclusions for your particular rental when booking and also on your rental documentation. If you have any questions, or you need any help, please do not hesitate to contact us by phone +44 203 106 18 26.
What will I need to pay for locally?
Booking Group provides you with inclusive rates, although there are fees and additional charges such as: environmental fee, contract fee etc. that are payable locally. Also you will need to pay locally for any additional extra and mandatory fees which you can examine while booking..
What do I need in order to receive the vehicle?
It is necessary for you to have the rental voucher, full driving license, a credit card and a passport. All these documents must be registered to the principal driver.
I have completed my rental and I want to register a complaint.
All complaints should be sent in written form to the Customer Support Manager by email to *support@bookinggroup.com*. Please include a copy of any paper work from the supplier or police, it will help us process your inquiry.
Can I take the vehicle out of the country of rental?
This depends on the supplier and the country you are collecting from. There will be more information on your specific rental available at the time of booking, which will be also included in your rental documentation. If you have any additional queries or cannot find the information you require, please contact us at *reservations@bookinggroup.com* or call us by phone *+44 203 106 18 26*
How do I pay for additional extras?
You will have to pay for Additional Extras either in advance or locally when collecting the vehicle from the supplier. Most of the extras are payable locally, for example child seats, additional drivers, ski racks etc, although additional *Booking Group* products will be paid for at the time of booking.
I am involved in an accident.
If your car has any difficulties or was involved in an accident - please contact local car rental company as soon as possible, it is important to contact them within 24 hours. In the case of an accident the local police should be advised, a police report completed, and the full details of the 3rd party should also be taken. You will need to complete a full accident report form when returning the vehicle to the supplier. The car rental company must give authority to replace or repair a vehicle. It is important that you retain a copy of all documentation for your own records
How can I contact you?
You can contact us by phone, fax, email. Phone: *+44 203 106 18 26*, Email: *reservations@bookinggroup.com*.
How do I know where to find the supplier?
All the necessary information about the address you will find in your voucher. It will be clearly stated either the supplier has a meet and greet service or they have a deck in the terminal. If you have any troubles finding the office do not hesitate to call us by phone *+44 203 106 18 26* and our operator will be happy to help you.
Why I have been charged by the supplier?
There can be a number of reasons for local charges: - refuelling charges, additional extras, damage to the vehicle or when receiving your vehicle you may have purchased and signed for some of these. All charges must be listed in your documentation. If you have any troubles with understanding the documentation, please contact our support department by phone *+44 203 106 18 263* or e-mail *support@bookinggroup.com*.
I have lost my booking reference/ voucher.
Please call us by phone *+44 203 106 18 26* and we will be happy to assist you.
My flight is delayed or canceled.
If your flight is delayed and you have provided us with your flight details then the supplier will be able to track this, although we advice you to contact our team in order to inform about this situation. If the flight was canceled please inform our team as soon as possible, we will have to cancel the vehicle because otherwise you will be charged for the rental.
What to do if he office is closed when I need to collect the car.
Please call us by phone *+44 203 106 18 26* and our operator will assist you with a solution. It may be possible to arrange an out of hours pick up with the supplier, however there is normally an additional fee payable locally for this service.
I can't find the vehicle I want to rent.
Not all cars will always be shown on the internet, although we always are trying to show you our best deals. Please call us by phone *+44 203 106 18 26* and our operator will be able to discuss available alternatives with you.
What should I do if my details are incorrect on my voucher?
Please contact us by phone *+44 203 106 18 26* or by e-mail *reservations@bookinggroup.com* and our operator will be happy to assist you in correcting the details.
Can I rent a car if I don't have a credit card?
Most rental companies require a valid credit card in the lead drivers name for the security deposit.
Is it mandatory to provide you with a flight number?
By providing us with a flight number, this ensures that the supplier is aware of when you should be arriving, but will also be able to check on any delays. Without this information the supplier could assume you were a 'no show' and rent the vehicle to another customer.
Is it possible to reduce the vehicle excess?
It is normally possible to reduce the excess on the vehicle by purchasing additional products from the supplier locally - Super CDW which can reduce the excess down to anything as low as zero in some cases.
What are the minimum and maximum ages to rent a vehicle?
It depends on the rental company conditions and laws in the country. All necessary information about the age restrictions you can find on the rental documentation. Sometimes there is an additional fee, so if you are under 25 or over 65 please contact our team by phone *+44 203 106 18 26* or by e-mail *reservations@bookinggroup.com* and we will be happy to help you.
How much is the security deposit likely to be?
These will differ from country to country and between rental companies. You will be advised at the time of booking about the terms, and this will also be shown on the rental documentation.
I have not received my postal confirmation voucher.
Booking Element normally sends out vouchers by email, although if you would prefer a postal confirmation voucher or fax copy please contact us by phone *+44 203 106 18 26* and we will be happy to help you.
If I will return my vehicle early will I have a refund?
Unfortunately we are unable to refund any unused days or make refunds on vehicles returned early.
Why do I need to contact a member of your team in order to cancel my booking?
We find it important to speak to the customer in order to ensure that the booking really needs to be canceled or maybe we can give you a better solution. It also prevents bookings being canceled in error.
Is it safe to book with a credit card on the website?
Booking Group website has has been certified as part of the VeriSign Secured Seal program. This means your credit card and other confidential information is protected with industry leading SSL encryption. For more information please see *www.verisign.com*
The rental company did not have a record of me - what should I do?
Please contact a member of our team as soon as possible using our International Free phone number *+44 203 106 18 26*
How can I find out about your special offers?
The best way to keep informed on our current deals is to sign up to our newsletter, which is always packed with our latest specials. To subscribe simply enter your email details on our home page.
Do you cater for disabled drivers?
In certain locations, with certain suppliers specialized vehicles may be available. Please contact our team by phone *+44 203 106 18 26* or by email *reservations@bookinggroup.com*.
What is an out of hours fee?
An out of hours fee will be charged if the supplier agrees to open a location outside of it's regular hours to provide a vehicle to you. This fee covers the cost of staffing the location and is payable locally when collecting the vehicle.
What should I do when returning the vehicle?
When returning the vehicle you will need to have your rental paperwork from the rental company ready to hand over, which will detail the mileage & any damage on the vehicle when you collected the vehicle. Booking Group strongly suggests to examine the vehicle with representatives from the rental agency in order to find any damage before signing the documentation. You will receive a final copy of the documentation from the supplier to take with you - please keep this safe.
I need a vehicle over a major holiday period.
When renting over a major holiday period, Booking Group suggests that you try and book your vehicle as far in advance as possible. By booking earlier it is possible to secure the best deal.
Is mileage always unlimited?
In most cases your rental will include unlimited mileage, however with some specialty/prestige vehicles and rentals in remote locations there can be a limit to the kilometers above and beyond which a charge will be levied. The mileage policy will be clearly shown at the time of booking and on your rental documentation. Should you have any further questions regarding this, please do not hesitate to contact a member of our team by phone *+44 203 106 18 26* or by email *reservations@bookinggroup.com*.