The rental process is seamless. First and foremost, the staff welcomed me with warm smiles, genuine concern and reassurance after a long-delayed flight, setting the tone for what turns out to be a most exceptional experience. The staff efficiently processed my reservation despite being late, swiftly handling all the issues. Her professionalism and expertise reassured me that I was in good hands. When I collected the rental car, I was pleasantly surprised by the pristine condition of the vehicle. It s clean, well-maintained, and beyond what I was hoping for. When it s time to return the car, the process is as smooth as when I picked it up. The staff is prompt and courteous. Their efficiency allowed me to focus on my onward journey without delays or hassles. I m deeply impressed by the quality of Thrifty s vehicles and the exceptional customer service they provide. They prioritize customer satisfaction at every step, leaving you with only positive memories of your car rental experience. I m so grateful!
Jo Huang
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