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      Cancellation & E-Wallet

      You’ve got questions, we’ve got answers.

      Top articles

      Cancellation & E-Wallet
      I forgot to take my driving license/credit card with me, am I eligible for a refund?
      With all due respect, if you have failed to provide the following documentation: valid driving license; valid ID or passport (if necessary); a credit card under the main driver's name with enough available funds; international driving permit (if necessary); or any other necessary document mentioned in your rental conditions you will not be able to get a refund.
      2 min article
      Cancellation & E-Wallet
      What is E-Wallet and Booking Credit?
      E-Wallet is the virtual wallet in User Profile to which you receive BookingCredit™ in case of a booking cancellation. BookingCredit™ is a credit that can be used by a customer towards future bookings on EconomyBookings.com. It can be used for any prepayment on our website for one or multiple bookings. The BookingCredit™ will expire two years after you received it. If the due payment is higher than your E-Wallet amount you will need to pay the difference by your credit card. If the prepayment is 0 then the payment should be made upon arrival by a credit card.
      2 min article
      Cancellation & E-Wallet
      What is your cancellation and refund policy?
      The Renter can cancel the booking and get a credit that can be used towards future bookings on EconomyBookings.com (hereinafter BookingCredit™) up to 48 hours before the initial pick-up time, through the My Booking section of the website or in Account, of the website, if user is registered. No refund will be provided if a cancellation is requested after the initially scheduled pick-up time. Reservations made within 48 hours of the pick-up time are non-refundable. If a cancellation request is directed to the car rental provider rather than the Company, this Cancellation and Refund Policy will not be applicable. Renters can check their available BookingCredit™ by visiting the website's My Booking section or in Account, if the user is registered, and utilizing their original booking number and email address. Depending on the circumstances surrounding the cancellation, the Company might offer additional BookingCredit™ on top of the original amount paid for the canceled booking. Online booking cancellation is available in the Bookings section of your User Profile. Please sign in to your User Profile or register using the email specified during the booking process.
      10 min article
      Cancellation & E-Wallet
      How do I withdraw funds from the E-Wallet to my original payment method?
      Please sign in to your User Profile or register. In the Bookings section, find your active booking, click "Overview", and then Cancel. The funds will get added to your E-Wallet instantly. You will receive a "Your E-Wallet has been credited" email with a "How does it work?" section. Please follow the instructions.
      2 min article
      Cancellation & E-Wallet
      What is your refund policy?
      We offer a full refund to your E-Wallet if canceling up to 48 hours before the initial pick-up time. E-Wallet will be refunded in full prepayment amount as a BookingCredit™. You can also request a withdrawal to the original payment method. Please note that in case of withdrawal the Administration fee of 60 euros will be applied. No refund will be provided if a cancellation is requested after the initially scheduled pick-up time. Reservations made within 48 hours of the pick-up time are non-refundable. If a cancellation request is directed to the car rental provider rather than us, our cancellation and refund policy will not be applicable.
      3 min article
      Cancellation & E-Wallet
      I forgot to take my driving license/credit card with me, am I eligible for a refund?
      With all due respect, if you have failed to provide the following documentation: valid driving license; valid ID or passport (if necessary); a credit card under the main driver's name with enough available funds; international driving permit (if necessary); or any other necessary document mentioned in your rental conditions you will not be able to get a refund (th booking will be considered as non-refundable).
      2 min article
      Cancellation & E-Wallet
      What affects my eligibility for a refund?
      Some providers may offer partial or full refunds depending on when you cancel your booking. Refund eligibility may also be affected by the type of booking (prepaid or pay-at-the-counter) and any insurance or additional services you've purchased.
      1 min article
      Cancellation & E-Wallet
      How will I be informed about the cancellation policy?
      You will be notified of the cancellation policy during the booking process, and a reminder will be sent closer to the pickup time.
      1 min article
      Cancellation & E-Wallet
      For some reason I was not able to use my E-Wallet to make payment for the new booking. What should I do?
      Please refresh the page and try to apply the E-Wallet amount to your booking again.
      1 min article
      Cancellation & E-Wallet
      What is your cancellation policy?
      Online free booking cancellation is available in the Bookings section of your User Profile up to 48 hours before initial pick-up time. Please sign in to your User Profile or register using the email specified during the booking process to proceed with free cancellation. After cancellation is made, the amount you paid will be returned immediately to your E-Wallet as a BookingCredit™. You will get a credit (BookingCredit™) that can be used towards future bookings on EconomyBookings.com.
      2 min article
      Cancellation & E-Wallet
      I have an account, but I don't see my booking. How can I find or cancel it?
      To find your booking, please sign in to your User profile using the email specified during the booking process. Please activate your E-Wallet. If you specified a different email, you will not be able to see your previous booking because it is not synced to your account.
      1 min article
      Cancellation & E-Wallet
      Why can't I cancel my booking less than 48 hours before pickup?
      Many car rental companies charge a cancellation fee if you cancel your booking within a certain time frame before the scheduled pickup time. This fee can vary. But we cover all expenses and offer free cancellation to E-Wallet for our customers up to 48 hours before pickup time.
      1 min article
      Cancellation & E-Wallet
      How do I get money to my E-Wallet?
      To get money to your E-Wallet, please check the cancellation policy in your voucher, by clicking View Voucher. Online cancellation will be available in the Bookings section of your User Profile: Please go to EconomyBookings.com and make sure to register your account. Sign in to your User Profile or register using the email specified during the booking process to create it. When you Sign in please find the Bookings section. You will see your Accepted/Pending/Past bookings. Click on the green button "Overview". Scroll down to find the button "CANCEL" - continue with cancellation. Click on Free cancellation & Receive xxx EUR Credit. When canceling a booking, top up your Credit Wallet to save the amount paid. You will see the message "Booking canceled". Also you will receive email notification that booking was canceled. You will see E-Wallet balance in your User Profile immediately. You can use the balance you saved to pay for a new booking. Please note that you will not be able to cancel your booking if your rental period has already started.
      3 min article
      Cancellation & E-Wallet
      How do I withdraw funds from the E-Wallet to a credit card?
      Please check the cancellation policy in your voucher, by clicking View Voucher. You can still cancel the booking with a refund to your credit card instead of E-Wallet. Please sign in to your User Profile or register. In the Bookings section, find your active booking, click "Overview", and then Cancel. You will receive an email that the booking was canceled with the subject line "Your Wallet has been credited with *********: B********". At the bottom there will be an instruction "How do you continue with a refund to credit card" - please continue. At the bottom of the email you will see the active LINK - please click on it. Click the button “Card refund” in your User Profile and check your inbox again for a verification email. If everything is correct - you will see a “Thank you!” message on our website. Please note that you will not be able to cancel your booking if your rental period has already started.
      3 min article
      Cancellation & E-Wallet
      My travel plans have changed, how can I cancel my booking?
      You will need to cancel your current booking in your User Profile and make a new one. Please sign in to your User Profile or register using the email specified during the booking process to create it. Online cancellation will be available in the Bookings section of your User Profile. When canceling a booking, your E-Wallet will be topped up with the amount you paid. Use the balance you saved to pay for a new booking. Please note that you will not be able to cancel your booking if your rental period has already started.
      2 min article
      Cancellation & E-Wallet
      What is a time frame for cancellation?
      The time frame for free cancellation or the lowest cancellation fee is often more extended if you book a flexible rate or pay at the counter. Prepaid bookings, on the other hand, might have stricter cancellation policies. You can cancel your booking online up to 48 hours before the pickup time. After that no cancellation option will be available.
      1 min article

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