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Booking Group COVID-19 (coronavirus) Update

Booking Group COVID-19 (coronavirus) Update

Renting a car from EconomyBookings and Booking Group affiliates during the coronavirus outbreak? We compiled a short guide on the latest information on what you can do if you are looking to book a car and our advice if you are looking to cancel or change your plans for travel.

Information on COVID-19 (coronavirus)

The most reliable source of information on all developments surrounding COVID-19 (coronavirus) is the WHO (World Health Organization):  https: //www.who.int/emergencies/diseases/novel-coronavirus-2019

For additional travel advice we always recommend to check local authority recommendations:

UK - https://www.gov.uk/guidance/travel-advice-novel-coronavirus
USA - https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html
France - https://www.diplomatie.gouv.fr/fr/le-ministere-et-son-reseau/actualites-du-ministere/informations-coronavirus-covid-19/
Russia - https://www.rosminzdrav.ru/ministry/covid19
Germany - https://www.bundesregierung.de/breg-de/themen/coronavirus
Australia - https://www.smartraveller.gov.au/crisis/covid-19-and-travel

Already booked a car?

You can change your booking at any time If you have already made a booking, you are free to change the time and/or the place.

Don’t forget that the following is always possible:

Book later – postpone your rental for as long as two years. Our customer support offers no limits on the amount or type of changes required, or within what period, however we advise to do so in advance to avoid last-minute cancellation fees.

Go somewhere else – choose a car in a different destination.

Whatever you decide, you can change your booking by contacting our Customer Support by either phone or email. We suggest email for faster feedback due to the high number of inbound calls.

You can call us on:

UK: +44 20 8089 5262,
Russia: +7 495 989 9858,
United States: +1 347 897 9795,
Canada: +1 613 416 9090

Please visit our Contact Us page for more dial-in numbers.

Please note that we don’t charge customers for changing their bookings, however we cannot guarantee the same price for you rental.

Looking to cancel your rental?

Please refer to your rental and cancellation terms for more details

If you paid a booking deposit, or booked with suppliers with individual Cancelation policy the rules most likely will differ and we suggest customers to refer to the Car Rental Companies Terms of Rental directly.

To see your rental terms, access your booking, enter your email address and booking reference number, then on the left side of screen click on ‘Print Voucher’. You’ll find the cancellation policy under ‘AMENDMENTS & CANCELLATION’.

Important: Due to a high number of global cancellations refunds may take several weeks. A popular alternative for our customers is a compensation voucher which provides you with faster access to car rental service products. This voucher is issued for the amount you paid upon booking and is valid for 2 years!

What is a Compensation Credit Voucher?

This is a unique voucher code that can be applied to future bookings. The voucher:

  • Will be equal to the full value of the charged amount upon the initial booking
  • Will be valid for 24 months from the date it is issued
  • Will be applicable to any car rental location and car rental type of your choice
  • Can be used more than once in case Compensation Credit Voucher amount exceeds the value of your next car rental payment

To get Compensation Credit Voucher, please go to „My Bookings” and click „Cancel”; contact us by phone or send us an email at reservations@bookinggroup.com with the following subject line: Compensation Voucher Request - [Booking Number]. To view Booking Voucher Terms, click here.

To request a cancellation or a compensation voucher you can call us on the below dial numbers or visit your client cabinet to cancel directly:

UK: +44 20 8089 5262,
Russia: +7 495 989 9858,
United States: +1 347 897 9795,
Canada: +1 613 416 9090

Please visit our Contact Us page for more dial-in numbers.

Bought Full Coverage?

Cancelling your rental will automatically cancel your Full Coverage and you will get a full refund of the protection you paid if you cancel 24 hours before your rental is due to start.