What is your cancellation, amendment, and refund policy?
Cancellation policy for fully prepaid bookings and deposit/partially prepaid bookings
If you cancel your booking 48 hours or more prior to your pick-up, you will be refunded minus the cancellation fee of 60.00 EUR*. If your prepayment is less than 60.00 EUR*, you will not receive a refund.
If you cancel your booking less than 48 hours before pick-up, you will be refunded minus the cancellation fee of 150.00 EUR*. If your prepayment is less than 150.00 EUR*, you will not receive a refund.
If you cancel your booking less than 24 hours before pick-up, you will not receive a refund.
No refund will be applied for unused rental days.
You cannot cancel your booking if your rental has already started.
You can cancel your booking in My Bookings section or by sending a cancellation email to: email@example.com.
*Or the same amount in USD/GBP at the exchange rate on the cancellation date.
The product is non-refundable in the following cases:
You did not inform us about the cancellation of your booking prior to your pickup.
You failed to pick the car up at the arranged time and date.
You failed to provide the documentation that is required to pick the car up.
You failed to provide a credit card with enough available funds and with the main driver's name printed on it.
*In all of these cases, you’ll receive no refund of the money you’ve paid. The car rental company reserves the right to refuse the car to any customer who fails to arrive at the scheduled time and date with all necessary documentation and a credit card in the main driver’s name with enough available funds for the car’s deposit.
You can amend your booking in „My Bookings” section at website at least 48 hours before your rental is due to start. Please note that if you decide to amend your booking you will be charged an Amendment Fee of 18.00 EUR. If you have purchased Cancel Protection you can amend your booking without Amendment Fee up until 1 hour before scheduled pickup.
Please note that any amendment such as amendment of pickup or drop-off location, car group, rental period and driver’s personal details may affect rental price which may be different from what you paid initially.
Please note: prices are based on the pick-up and drop-off times and dates that you arrange before your rental starts. If you pick the car up any later or bring it back any earlier, you will not receive a refund for unused hours or days.