Will I receive the exact car model I booked, or is substitution possible?

We do not own our own fleet of vehicles. Our car rental service works with a network of partner suppliers who provide the vehicles for your reservation. While we guarantee that you will receive a vehicle from the specific group you have booked (e.g., Economy, SUV, Luxury, etc.), we cannot guarantee an exact model or color. The vehicle provided may vary slightly in features, model, and specifications, but it will be from the same group and category.

Was this article helpful?

You might also be interested in:

3 min article

How can I add extra options (child seat, additional driver, GPS etc)?

We are a broker agency (3rd party), we only provide you a wide choice of car rentals at great prices. Additional extras are added at the pick-up and there is an additional charge for it. You can ask the agent directly at the desk but we cannot satisfy your request because we do not sell such options, extras are provided by the rental agency and are payable at the desk. To make sure the requested extra option/price will be available at the counter, please contact a car rental company directly by the phone provided in your rental voucher.

2 min article

How can I cancel through User Profile?

Online booking cancellation is available in the Bookings section of your User Profile. Please sign in to your User Profile or register using the email specified during the booking process.

2 min article

How to extend the booking if I already picked up the car?

Unfortunately it cannot be extended past pick-up time. Please inform the rental agency directly by the number provided in your rental voucher.

Can't find an answer?