1. General Provisions

1.1 About EconomyBookings

EconomyBookings is a trademark of Booking Group Corporation Ltd, registered in Latvia.

1.2 Acceptance of These Terms

These Terms & Conditions (the “Conditions”) apply to all content and services available on the EconomyBookings platform. Please read them carefully before using our website. By using the EconomyBookings platform, you confirm that you have read, understood, and agreed to be bound by these Conditions.

1.3 Updates to These Terms

EconomyBookings may revise these Conditions from time to time. Any updated version will be published on the platform. Your continued use of EconomyBookings after any update constitutes your acceptance of the revised Conditions.

1.4 Our Role as an Intermediary

EconomyBookings provides an online platform to facilitate the booking of travel services, including car rentals and flights. We do not own or operate any car hire companies or airlines (collectively, “Service Providers”). We act solely as an intermediary between you and the relevant Service Provider.

1.5 Your Contract with the Service Provider

Your contract for the provision of any service is concluded directly with the respective Service Provider. The Service Provider’s own terms and conditions govern that contract. A confirmation voucher (for car rentals) or an e-ticket (for flights) issued by EconomyBookings is not the service agreement itself; it is your proof of reservation.

When making a booking, you are bound by and deemed to have accepted the Service Provider’s terms and conditions, which are made available to you during the booking process. You are responsible for reading them carefully, as your purchase signifies acceptance of all their terms and charges.

1.6 Our Liability

EconomyBookings makes no warranty or representation in relation to any Service Provider or the services they offer. It is the Service Provider’s sole responsibility to deliver the service you have booked. EconomyBookings is not responsible for:

• Any changes to a Service Provider’s own terms and conditions;
• Additional charges imposed by a Service Provider;
• Any damages or losses resulting from a Service Provider’s actions, errors, omissions, or failure to comply with their service agreement or applicable law.

1.7 Your Booking Responsibility

You are responsible for the accuracy of all information you provide, including your email address, passenger or driver names, phone number, and payment details. EconomyBookings is not liable for issues arising from incorrectly entered or misspelled information, unless the error was caused by a technical fault on EconomyBookings’ side.

1.8 Right of Withdrawal

Once a confirmation voucher or e-ticket has been issued to you, you may not have a statutory right to withdraw from the booking. This is in accordance with Latvian law governing leisure and travel services provided for a specific date or period.

2. Data Protection

2.1 How We Handle Your Data

EconomyBookings values the responsible handling of personal data. Your personal data is processed in accordance with applicable EU data protection law, including the General Data Protection Regulation (GDPR) 2016/679. We take appropriate steps to keep your data secure and use it only for legitimate business purposes.

2.2 How Your Data Is Used

By using our services, you agree that your personal data will be used as follows:

• Your email address will be used to send booking confirmations (Voucher or e-ticket).
• Your phone number may be used to clarify questions about your booking, which may involve communication between you, EconomyBookings, and the Service Provider.
• Your personal data will be shared with the relevant Service Provider as necessary to complete your booking.

2.3 Prohibited Use

You must not use the EconomyBookings platform for any illegal purpose, including making speculative or fraudulent bookings, or attempting to extract data about Service Providers or their offers. By accepting these Conditions, you agree to use the platform only for or its intended legal purpose.

3. Car Rental Reservations

This section applies exclusively to car rental bookings. For flight booking provisions, please refer to Section 7.

3.1 Booking Confirmation

After completing your booking, our Customer Service team will contact the Service Provider to confirm your reservation. Once confirmed, your rental Voucher will be sent to you. For standard bookings, the Voucher will be delivered up to 72 hours before your scheduled pick-up time.

ℹ️ For bookings made less than 48 hours before the rental start time, the Voucher will be sent as soon as possible, but no later than 10 minutes before the scheduled pick-up.

3.2 Vehicle Representation

Images of cars shown on the search page are for illustrative purposes only. The actual vehicle provided at pick-up may differ in color or specification. EconomyBookings cannot guarantee a specific make or model. The vehicle listed on your voucher represents the most common vehicle for its class. If that model is unavailable, you will receive a comparable substitute or a free upgrade to a higher-class vehicle.

3.3 Your Responsibility to Review Booking Details

It is your sole responsibility to thoroughly review all booking details before completing payment. Carefully check the country, pick-up and drop-off locations, rental dates and times. Familiarise yourself with the Service Provider’s terms, including any applicable “grace period,” to avoid a No-Show event. You are also responsible for selecting a pick-up time that is realistic given your estimated arrival.

3.4 Conditions of Use

As a condition of using the EconomyBookings platform, you agree:

• Not to make any speculative, false, or fraudulent reservations;
• Not to use the EconomyBookings name for commercial purposes without prior written permission.

3.5 One-Way Rentals

You may pick up a car at one location and drop it off at another. A “one-way fee” may apply and is typically not included in the rental price shown during the booking. This fee is payable directly to the car rental provider at the counter.

ℹ️ Please review the Service Provider’s terms and conditions carefully for full details on what is and is not included in your booking.

3.6 Price Drop Rebooking

This provision applies exclusively to fully prepaid car rental reservations. EconomyBookings may rebook your reservation if the rental price decreases between the time of booking and 72 hours before the rental start (“Price Drop”). Booking details (pick-up/drop-off dates, locations, Service Provider, and car class) will remain unchanged.

Any saving resulting from a rebooking will be credited to your E-Wallet as BookingCredit™. Please refer to Section 6 (E-Wallet) for the full terms governing those funds.

EconomyBooking does not guarantee that rebooking will be made in the case of a Price Drop.

ℹ️ If you request a refund after cancelling a rebooked reservation — or in the event of a No-Show — the amount saved through the rebooking will not be credited.

3.7 Booking Changes and Modifications

• Customers may request changes to their booking preferences online, via “My Bookings” in their User Profile. Requests must be submitted at least 48 hours before the scheduled pick-up time. Requests submitted within 48 hours of pick-up will not be processed, and EconomyBookings shall not be liable for any resulting loss or damage incurred by the Customer.
• There is no service fee for making a modification. However, if the revised offer costs more than the original booking, the Customer must pay the difference. If the revised offer costs less, the difference will be credited to the Customer’s E-Wallet.
• Depending on the requested changes and the chosen payment method, any additional amount due may need to be paid either to EconomyBookings when the booking is modified or directly to the car rental company at the pick-up location.
• EconomyBookings does not guarantee that a requested modification can be completed. A change is considered approved and effective only once the Customer has received a new Voucher. Until a new Voucher is issued, the terms of the previously confirmed Booking Agreement remain in effect. EconomyBookings shall not be liable for any consequences resulting from a modification request that cannot be accepted.
• Changes made directly between the Customer and the car rental company without EconomyBookings’ involvement, including rental extensions, Extras, or other modifications, fall outside the scope of the Booking Agreement and are made entirely at the Customer’s own responsibility. EconomyBookings does not provide guarantees, coverage, or assistance in relation to such independently arranged services or agreements. Customers should carefully review and confirm all applicable terms and conditions with the car rental company before agreeing to any such changes.

ℹ️ Any modification may result in a price change.

4. Cancellation and Refund Policy

4.1 How to Cancel a Booking

You may initiate a cancellation online, via “My Bookings” in your User Profile.

The time of cancellation is recorded from the moment your request is processed by the EconomyBookings system. The applicable cancellation policy for your specific booking is displayed during the booking process and will also appear on your confirmation documents.

ℹ️ All cancellations must be initiated through EconomyBookings. If a cancellation request is made directly with the Service Provider, this refund policy will not apply and EconomyBookings cannot guarantee any refund.

4.2 Car Rental Refund Eligibility

If you cancel your car rental booking more than 48 hours before the scheduled pick-up time, you are eligible for a full refund. The refunded amount will be credited to your E-Wallet as BookingCredit™ by default. You may then withdraw it to your original payment method free of charge, or use it for a future booking on EconomyBookings.

If you cancel less than 48 hours before the scheduled pick-up time, no refund will be provided, except where Last Minute Cancellation has been purchased (Section 12).

Cancellation terms vary depending on the selected booking. Certain bookings are non-refundable, as indicated during the booking process. Customers are responsible for reviewing and accepting the applicable cancellation conditions before confirming their booking.

4.3 Flight Cancellations and Refunds

All provisions relating to flight cancellations, refund eligibility, fare rules, and non-refundable tickets are set out in Section 7 (Flights).

4.4 Refund Requests and Withdrawal Deadline

You may request a refund for a cancelled booking within six (6) months of the cancellation date. This deadline does not apply to discretionary bonuses or additional amounts granted by EconomyBookings. Any accrued bonuses or promotional credits credited to the E-Wallet are non-refundable, non-withdrawable, and have no cash value.

Any refund for a booking paid in whole or in part using BookingCredit™ will be returned to the E-Wallet as BookingCredit™.

4.5 No-Show – Car Rentals

A “No-Show” occurs when you fail to collect the rental vehicle without prior cancellation. No refund will be issued for a No-Show. A No-Show includes:

• Failing to collect the car at the scheduled date and time;
• Failing to provide all required documentation (e.g., your Voucher, a valid driving licence, and passport or ID);
• Failing to present a valid credit card in the main driver’s name with sufficient funds for the security deposit.

ℹ️ In rare cases, a Service Provider may deny service at its own discretion. While EconomyBookings is not responsible for such events, we will assist you to the extent possible.

No refund is available for partially used services, such as unused rental days.

4.6 No-Show – Flights

All provisions relating to flight No-Show events are set out in Section 7 (Flights).

4.7 Force Majeure

EconomyBookings will not be liable and will not issue refunds, BookingCredit™, or E-Wallet compensation for booking disruptions caused by Force Majeure events. These include, but are not limited to: war, armed conflict, terrorism, civil unrest, natural disasters, epidemics or pandemics, strikes, airport or airspace closures, and government-imposed travel restrictions.

At its sole discretion, EconomyBookings may attempt to assist by contacting the relevant Service Provider to explore alternative solutions. Such assistance is not guaranteed and is subject to the Service Provider’s own policies, availability, and applicable fees.

4.8 E-Wallet and Cancellations

The introduction of the E-Wallet (Section 6) has the following effects on this policy:

• All refunds are credited to the E-Wallet as BookingCredit™ by default.
• For flight cancellations, any permitted refund will be credited to your E-Wallet or original payment method as communicated at the time of cancellation.
• Full Coverage and Roadside Assistance refunds (where eligible) are credited to the E-Wallet.
• Funds from the Price Drop Rebooking Service are credited as BookingCredit™, valid for one (1) year. If the underlying booking is subsequently cancelled, these saved amounts will not be credited.
• Withdrawal requests are processed within 30 business days. EconomyBookings reserves the right to refuse or delay a withdrawal if fraud or a breach of these Conditions is suspected.

5. Payment

5.1 General

By entering your payment details and confirming your booking on the EconomyBookings website, you enter into a binding agreement. This agreement cannot be unilaterally cancelled after a confirmation has been issued, except in accordance with the Cancellation and Refund Policy.

The amount collected by EconomyBookings covers the price of the service and any additional products purchased on the platform (e.g., Full Coverage). For car rentals, this amount is not referenced in the separate rental agreement signed with the Service Provider.

5.2 Car Rental – Partial Prepayment

EconomyBookings charges a portion of the total cost as a prepayment at the time of booking. The remaining balance, plus any chosen extras, is paid directly to the car rental provider at the time of vehicle collection.

5.3 Car Rental – Full Prepayment

EconomyBookings collects the full cost of the rental booking, comprising both the EconomyBookings service fee and the rental price on behalf of the Service Provider.

5.4. Car Rental - Pay on Arrival

No payment is collected by EconomyBookings at the time of booking. The full rental price, together with any applicable fees and any extras offered by the Service Provider (excluding any EconomyBookings extras), is paid directly to the car rental provider at the time of vehicle collection.

5.5 Flight Payments

All provisions relating to flight ticket payments are set out in Section 7 (Flights).

5.6 Payment Methods – Car Rentals

Available payment methods are displayed at the checkout stage. While you may complete the online reservation using a debit card, you must present a physical credit card in the main driver’s name at the rental desk.

Please note that in some cases, this is a mandatory requirement for the security deposit and without it the Service Provider may refuse to release the vehicle, which will be treated as a No-Show with no refund.

Cash payments at the pick-up location are generally not accepted by Service Providers.

Prices may be displayed in various currencies. The final charge will be processed in one of the primary currencies based on daily updated exchange rates. Your bank or card issuer may apply its own rates and fees, for which EconomyBookings is not responsible.

5.7 Buy Now, Pay Later

Affirm

Affirm provides “Buy Now, Pay Later” options, allowing you to spread payments over a fixed period, subject to an eligibility check by Affirm. The single-use virtual card issued by Affirm can only be used for the prepayment on the EconomyBookings website and cannot be used for any remaining balance or security deposit at the rental counter.

ℹ️ Affirm is currently available to US customers only.

Klarna

EconomyBookings offers several payment methods in cooperation with Klarna. Payment is made directly to Klarna and is subject to their terms and conditions. Your personal data may be shared with Klarna to assess your eligibility, in accordance with EconomyBookings’ and Klarna’s privacy notices.

5.8 Security Deposit – Car Rentals

A security deposit is required upon vehicle collection and is taken by the car rental Service Provider as a credit card pre-authorisation. This places a temporary hold on funds to cover potential costs such as the insurance excess, traffic fines, fuel, or damage. The hold is typically released within 30 days after the rental period ends, provided there are no outstanding charges.

The credit card presented must be in the main driver’s name and have sufficient available funds. Debit cards, prepaid cards, electronic-use-only cards, and cards issued by neobanks are generally not accepted, unless otherwise specified in the Rental Conditions applicable to your booking.

ℹ️ A credit card presented in someone other than the main driver’s name may be rejected by the Service Provider. EconomyBookings will treat such an event as a No-Show.

5.9 Proof of Purchase – Car Rentals

Your EconomyBookings Voucher is your proof of reservation and payment. You must present it at the rental counter. Failure to do so may result in you entering into a new, direct contract with the Service Provider at their local rates, and no refund will be issued by EconomyBookings for your original booking.

5.10 Proof of Purchase – Flights

All provisions relating to flight proof of purchase are set out in Section 7 (Flights).

5.11 Currency and Transaction Fees

Payments made directly to Service Providers at the destination (e.g., the remaining balance for a car rental) must be made in the local currency of the destination country. EconomyBookings is not responsible for any discrepancy between the price shown on our website and the final amount charged by your card due to exchange rates or fees applied by your bank.

5.12 Extending the Rental After Collection

If you wish to extend your rental period after collecting the vehicle, you must arrange this directly with the car rental provider. Extension rates and policies are determined by the provider.

6. E-Wallet

6.1 Automatic Creation of Your E-Wallet

An E-Wallet is automatically created for you upon registration of a user account on EconomyBookings. No separate step is required to open the E-Wallet itself; however, certain features, such as receiving funds from the Price Drop Rebooking Service, may require you to have activated the E-Wallet within a specified timeframe as indicated in the relevant product section.

6.2 What Is the E-Wallet?

The E-Wallet is a digital account balance associated with your EconomyBookings user profile. It holds BookingCredit™, which can be applied toward future bookings on the platform. The E-Wallet may receive funds from:

• Eligible refunds for cancelled bookings;
• Savings generated by the Price Drop Rebooking Service;
• Full Coverage and Roadside Assistance refunds;
• Discretionary credits granted by EconomyBookings for loyalty, promotions, or goodwill;
• Compensation from Full Coverage claims.

6.3 Terms of Use of BookingCredit™

• BookingCredit™ can be applied as full or partial payment for any prepaid booking on EconomyBookings.
• To use BookingCredit™, you must be signed in to the same account (email address) used for the original booking and manually select the E-Wallet payment option on the payment page.
• BookingCredit™ is valid for one (1) year from the date of issuance. Any remaining balance after this period expires and becomes non-refundable.
• BookingCredit™ cannot be used to pay the car rental provider directly at the pick-up counter; it can only be applied to pre-payments on the EconomyBookings platform.
• Any refund of a booking paid in whole or in part using BookingCredit™ will be returned to the E-Wallet as BookingCredit™, except where Last Minute Cancellation has been purchased (Section 12).

6.4 Funds from Price Drop Rebooking

If EconomyBookings rebooks your car rental reservation and achieves a lower price, the amount saved will be credited to your E-Wallet as BookingCredit™:

• The credited amount is valid for one (1) year from the date of receipt.
• If you subsequently cancel the underlying booking or do not collect the vehicle, the amount saved will not be credited.

6.5 Additional Bonus for Retaining Funds in E-Wallet

• EconomyBookings may offer Customers an additional bonus amount to their E-Wallet if the Customer chooses to retain eligible refunded funds in the E-Wallet instead of requesting a withdrawal to the original payment method.
• By accepting the additional bonus, the Customer agrees that the relevant refunded funds will remain in the E-Wallet and will no longer be eligible for withdrawal to the original payment method.
• The refunded funds and the additional bonus may be used for future bookings on the EconomyBookings platform in accordance with these Conditions.
• The additional bonus has no cash value, is non-refundable, and cannot be exchanged for cash.

6.6 Withdrawals from the E-Wallet

You may request a withdrawal of E-Wallet funds to your original payment method if all of the following conditions are met:

• The credit originates from a cancelled booking that was eligible for a refund according to the Section 4 (Cancellation and Refund Policy); and
• The withdrawal request is made within six (6) months of the cancellation date.

E-Wallet withdrawals can only be made through your EconomyBookings User Profile.

EconomyBookings reserves the right to refuse or delay a withdrawal request if it suspects fraudulent activity or a breach of these Conditions.

Withdrawal from the e-Wallet may differ from the withdrawal policy applicable for the additional services, such as Roadside Assistance (Section 13), Last Minute Cancellation (Section 12) and Full Coverage (Section 11). Withdrawal policy of the additional services is stipulated in the respective sections below.

6.7 Discretionary Credits

EconomyBookings may, at its sole discretion, grant BookingCredit™ for loyalty rewards, promotional offers, or goodwill. Such credits are subject to the validity period and terms in Section 6.3, unless otherwise stated at the time of issuance.

6.8 Account Security

Access to your E-Wallet is tied to your EconomyBookings user account. You are responsible for maintaining the confidentiality of your account credentials. EconomyBookings is not liable for any unauthorised use of your E-Wallet resulting from your failure to secure your account.

6.9 Legal Considerations

The E-Wallet and BookingCredit™ are not payment instruments regulated under the EU Payment Services Directive (PSD2) or equivalent financial services legislation. BookingCredit™ constitutes a contractual credit right redeemable exclusively against future purchases on the EconomyBookings platform. It does not bear interest, cannot be funded directly by using any payment method and does not constitute a deposit.

EconomyBookings reserves the right to modify the terms governing the E-Wallet in accordance with Section 1.3. Any material changes will be communicated in advance through the platform.

If your user account is closed or terminated, any remaining BookingCredit™ balance will expire and will not be refunded, except where required by applicable law.

7. Flights

This section governs all flight bookings made through EconomyBookings. All flight-specific terms are consolidated here. For car rental provisions, please refer to the relevant sections above.

7.1 Booking and Confirmation

After you complete a flight booking, your request is processed with the airline or ticket provider. Once the ticket is successfully issued, a confirmation email is sent to you within 24 hours. This email is your proof of purchase and contains your booking reference (PNR), which you will need to manage your booking, check in online, and — where required — demonstrate an onward or return journey to the relevant authorities.

ℹ️ If you do not receive a confirmation email within 24 hours, check your spam or junk folder, or contact our Customer Support team.

7.2 Your Contract with the Airline

Your contract for carriage is concluded directly with the airline. You are bound by the airline’s “Conditions of Carriage,” which are made available during the booking process. EconomyBookings is not a party to this contract. The confirmation e-ticket issued by EconomyBookings is your proof of reservation, not the contract of carriage itself.

7.3 Passenger Responsibilities

You are responsible for ensuring that:

• All passenger names are spelled exactly as they appear on their government-issued travel documents (e.g., passport);
• Departure and arrival airports, dates, times, and layover durations are correct;
• All passengers hold valid passports, visas, transit visas, and any other travel documents required for the destination and any connecting countries.

EconomyBookings does not provide advice on visa or entry requirements. Failure to present the required documentation may result in passengers being denied boarding, for which EconomyBookings bears no liability.

7.4 Payment for Flights

All flight bookings require full prepayment at the time of booking. EconomyBookings collects the total ticket price on behalf of the airline. The price and availability are not guaranteed until the ticket is successfully issued, and a confirmation is sent to you.

The credit or debit card used for the online purchase is for the ticket only. You are not required to present this card at the airport.

Prices may be displayed in various currencies based on daily updated exchange rates. Your bank or card issuer may apply its own rates and fees, for which EconomyBookings is not responsible.

Payments made directly to the airline at the airport (e.g., for ancillary services) must be made in the local currency of the destination country.

7.5 Ancillary Services and Fees

The ticket price shown at the time of booking may not include:

• Checked baggage beyond any allowance included in the fare;
• Seat selection;
• In-flight meals, beverages, Wi-Fi, or other onboard services;
• Travel insurance;
• Visas and health documentation.

These services are offered and managed directly by the airline. Any associated fees are payable to the airline during online check-in or at the airport. You are fully responsible for checking the airline’s specific baggage and fare policies before travel to avoid unexpected charges.

7.6 What Is Included in the Quoted Flight Price

The quoted price for a flight ticket includes:

• The base airfare set by the airline;
• All applicable government taxes, airport fees, and security charges;
• Mandatory carrier surcharges (e.g., fuel surcharges);
• Any carry-on and/or checked baggage allowance specified by the airline for the particular fare, as indicated during the booking process.

7.7 Flight Modifications Requested by You

Any request to change a flight booking (e.g., date, time, or route) is subject to the fare rules of the relevant airline.

ℹ️ Many fares, particularly low-cost or “Basic Economy” fares, are non-changeable and non-refundable.

Making a change may incur the following costs:

• An airline-imposed penalty fee;
• The fare difference between your original ticket and the new flight;
• An EconomyBookings service fee for processing the change.

All change requests must be submitted to EconomyBookings Customer Service and are only confirmed once the airline has re-issued the ticket. Most airlines do not permit name changes; minor spelling corrections may be possible at the airline’s sole discretion and will likely incur a fee.

7.8 Flight Modifications Initiated by the Airline

If the airline initiates a significant schedule change or cancels a flight, you will be notified. The airline may offer options including accepting the new schedule, requesting an alternative flight, or a refund, as provided under its Conditions of Carriage. EconomyBookings will act as an intermediary to assist you in pursuing the options the airline makes available.

7.9 Cancellations and Refunds

Flight tickets are subject to the fare rules applicable at the time of booking. To cancel a flight, you must contact EconomyBookings Customer Support. EconomyBookings will verify the applicable fare rules with the airline to determine whether any refund is possible.

If a refund is permitted, it will be subject to any cancellation fees charged by the airline and an EconomyBookings administrative fee. The net refundable amount will be confirmed with you before the cancellation is finalized. Any applicable refund will be credited to your E-Wallet or original payment method.

For non-refundable tickets, no refund of the ticket price is available. You may, however, be eligible to recover certain government and airport taxes, subject to an administrative processing fee.

ℹ️ To cancel a flight booking, you must always contact EconomyBookings Customer Support. Requests made directly to the airline will not be covered by this policy.

7.10 Flight No-Show

A No-Show for a flight occurs when you fail to use a booked flight without prior cancellation. No refund will be issued in the event of a No-Show. A flight No-Show includes:

• Failing to check in by the airline’s specified deadline;
• Failing to arrive at the boarding gate on time;
• Failing to present all required travel documents (e.g., passport, visa, or proof of onward travel);
• Being denied boarding for any reason (e.g., invalid documents, intoxication, or security concerns);
• Any other event treated as a No-Show by the airline under its own terms and conditions.

No refund is available for any partially used flight, such as the outbound leg of a return ticket.

7.11 Flight Delays and Cancellations by the Airline

All flight operations are the sole responsibility of the airline. In the event of a delay, cancellation, or significant schedule change, your rights and any potential compensation are governed by the airline’s Conditions of Carriage and applicable law (such as EU Regulation (EC) No 261/2004). EconomyBookings will endeavour to notify you of changes but is not responsible for providing compensation or alternative travel arrangements beyond what the airline offers.

7.12 Baggage Policy

Baggage allowances — for both carry-on and checked luggage - are determined and enforced by the airline. Policies on size, weight, and number of items can vary significantly between airlines and fare types. You are fully responsible for checking the applicable baggage policy before travel to avoid excess baggage fees at the airport.

7.13 Passenger Conduct and Compliance

You are responsible for complying with the airline’s conditions of carriage and all applicable laws and regulations. Fines or penalties resulting from non-compliance (e.g., customs violations, unruly behaviour, or failure to present required documents) are your sole responsibility. The airline reserves the right to deny boarding or remove any passenger who does not comply with its rules; EconomyBookings will not issue any refund in such circumstances.

7.14 Extending Your Journey After Departure

If you wish to change your flight itinerary after your journey has commenced (e.g., change the date of your return flight), contact EconomyBookings Customer Support. All such changes are subject to the airline’s fare rules, availability, and applicable fees and fare differences.

7.15 Fines and Violations

Any fines or penalties incurred as a result of your failure to comply with the airline’s rules, applicable customs or immigration law, or other regulations, including but not limited to unruly behaviour, invalid documents, or undeclared items, are your sole responsibility. EconomyBookings accepts no liability for such matters.

8. Requirements for Drivers

This section applies exclusively to car rental bookings.

8.1 Driving Licence

You must hold a valid driving licence issued for the destination country. The licence must have been issued at least 12 months before the pick-up date. In some countries, an International Driving Permit (IDP) is also required, in addition to your standard driving licence.

ℹ️ An IDP is only valid when presented together with your regular driving licence.

8.2 Age Requirements

The minimum age for holding a driving licence must comply with the laws of the destination country. You must also ensure that the main driver’s age falls within the limits set by the specific car rental provider. Age-related surcharges may apply. EconomyBookings is not responsible if you fail to meet the provider’s age requirements at pick-up.

8.3 Main Driver Identification

The main driver’s full name must be provided in the booking, as only the person named as the main driver will be eligible to collect the vehicle.

8.4 Service Provider’s Terms

Each car rental provider has its own terms and conditions covering driver requirements, insurance, deposits, payments, and fuel policy. This information is available on EconomyBookings by selecting “Terms & Conditions” beneath the image of the relevant vehicle. The final version is provided at the pick-up counter.

9. Pick-Up and Drop-Off

This section applies exclusively to car rental bookings.

9.1 Airport Pick-Ups – Flight Information

For vehicle pick-up at an airport, you may be required to provide EconomyBookings your correct flight number and arrival time. Regardless of whether such information is provided EconomyBookings shall have no responsibility for monitoring the flight status, communicating flight information to the Service Provider, or notifying the Service Provider of any flight delays, cancellations or schedule changes.

EconomyBookings accepts no responsibility for a failed rental resulting from late or incorrect supply of this information.

9.2 Documents Required at Pick-Up

At the pick-up counter, you may be required to present additional documentation, such as a valid driving licence from your country of origin; a valid passport or national ID; your EconomyBookings Voucher; a valid credit card in the main driver’s name with sufficient funds for the security deposit or any other additional documentation that is specified in the Rental Conditions on the booking page.

ℹ️ Check the full list of the documents required at the pick-up in the Rental Conditions available on your booking page prior the reservation.

9.3 Refusal of Service

EconomyBookings will not issue a refund and accepts no liability if the car rental provider refuses to release the vehicle in any of the following circumstances:

• A No-Show event;
• Arriving late;
• Failure to present a valid credit card in the main driver’s name with sufficient funds or any other additional documentation that is specified in the Rental Conditions on the booking page prior the reservation;
• The customer having been previously blacklisted by the car rental provider;
• Arriving at the counter under the influence of alcohol or other intoxicating substances;
• Failure to present valid documentation as required.

9.4 Collecting from the Correct Provider

EconomyBookings is not responsible for any claims or complaints arising if you collect a rental vehicle from a provider other than the one specified in your Voucher.

9.5 Waiting Times

EconomyBookings is not responsible for any waiting time arising from a later pick-up than the time stated in the booking.

10. Price

10.1 Accuracy of Prices

EconomyBookings makes every effort to ensure that prices quoted at the time of reservation are accurate. However, EconomyBookings reserves the right to correct a manifest error. You will be notified as soon as reasonably practicable and may either pay the corrected price or receive a full refund.

10.2 What Is Included – Flights

The quoted price for a flight ticket includes:

• The base airfare set by the airline;
• All applicable government taxes, airport fees, and security charges;
• Mandatory carrier surcharges (e.g., fuel surcharges);
• Any carry-on and/or checked baggage allowance specified by the airline for the particular fare, as indicated during the booking process.

10.3 What Is Not Included – Flights

The following are generally not included in the ticket price unless explicitly stated, and are payable directly to the airline:

• Checked baggage fees beyond any included allowance;
• Excess baggage charges;
• Seat selection fees;
• In-flight ancillaries (meals, beverages, Wi-Fi, entertainment);
• Travel insurance;
• Visas and health documentation.

10.4 Exchange Rates and Currencies

Prices may be displayed in various currencies, updated using regularly refreshed exchange rates. The final charge is processed in one of the primary currencies. Exchange rates and fees applied by your bank or card issuer may differ, and EconomyBookings is not responsible for any resulting discrepancy.

EconomyBookings may process payments, refunds, or other transactions in any currency at its discretion and is not obliged to use the customer's local currency or the currency of the original payment method. EconomyBookings will use reasonable efforts to apply the customer's applicable currency where possible.

11. Full Coverage

This section applies exclusively to car rental bookings.

11.1 What Is Full Coverage?

Full Coverage is an optional product available for car rental bookings on EconomyBookings. It compensates you for the excess or deductible charged by the car rental provider in the event of damage to or theft of the rental vehicle, covering bodywork, glass, tyres, and other components subject to an excess.

Full Coverage does not replace the Collision Damage Waiver (CDW) that may be included in your rental. CDW limits your liability to the excess amount for damage (excluding tyres, windscreen, undercarriage, locks, and keys). Full Coverage is designed to reimburse that excess.

Full Coverage does not waive the requirement to provide a security deposit.

ℹ️ EconomyBookings accepts no responsibility if a CDW is not included in your rental price and you failed to provide valid proof of your own CDW as required by the car rental provider.

11.2 What Is Covered

Full Coverage reimburses the following costs, up to a maximum of EUR 1,700 (or the equivalent in local currency):

• The damage excess payable under your rental agreement;
• The theft excess;
• Damage to mechanical components not covered by your rental agreement, including bodywork, roof, undercarriage, windscreen, windows, mirrors, locks, wheels, tyres, hubcaps, engine, clutch, and battery;
• Towing costs related to the incident;
• Replacement costs for a lost or stolen rental key;
• Administrative fees charged by the rental company in connection with a claim.

ℹ️ When processing an international refund, any bank commission is split between you and EconomyBookings.

11.3 What Is Not Covered

• Incidents caused by negligent behaviour, including drunk driving, misfuelling, off-road driving, or breach of the rental agreement;
• Optional extras or additional equipment (e.g., child seats, GPS);
• Personal belongings;
• Hotel costs or other out-of-pocket expenses;
• Cleaning costs or damage to the vehicle’s interior;
• Bank fees or currency exchange differences;
• Third-party damages;
• Damage caused by natural disasters, acts of war, or terrorist attacks.

11.4 Claims Deadline

Full Coverage claims must be submitted to EconomyBookings no later than 30 days after the rental end date.

11.5 How to Make a Claim

• Submit a claim through the “My Bookings” section on the EconomyBookings website.
• The Customer Support team will review your claim. If it falls under the Full Coverage policy, you will receive an email regarding the compensation.
• Compensation will be credited to your E-Wallet. If you do not have an account, simply create one and E-Wallet will be automatically activated during the registration process, and the funds will be credited to it.
• To withdraw funds to your preferred payment method, submit a request through “My Bookings.” Funds will be transferred within 14 days.

11.6 Cancelling Full Coverage

You may cancel your Full Coverage policy via the “My Bookings” section at any time before the scheduled pick-up time. Upon cancellation, a refund will be issued to your E-Wallet.

Once the vehicle has been collected, the Full Coverage is non-refundable..

EconomyBookings may cancel your policy without a refund if you engage in abusive behaviour toward staff or if there are reasonable grounds to suspect fraudulent activity.

ℹ️ Even with Full Coverage, you are still required to provide a full security deposit to the car rental provider at pick-up.

11.7 Third-Party Full Coverage Providers

EconomyBookings may offer Full Coverage products provided by third-party protection providers. Where such products are available, the relevant terms, coverage conditions, and claims process will be shown at the time of booking.

11.8 Complaints – Renasco Brand

Complaints relating to Full Coverage purchased under the Renasco brand must be submitted in writing:

• By email: [email protected]
• By post: SIA “Booking Group Corporation”, Meistaru Street 1, Valdlauci, Kekava Parish, Kekava District, LV-1076, Latvia

Please include your full name, policy number, contact details, and a description of the issue. Renasco will acknowledge receipt and provide a written, reasoned response within 20 business days. All complaints are handled free of charge and in confidence.

If unsatisfied: you may contact Latvijas Banka: K. Valdemāra iela 2A, Rīga, LV-1050, [email protected]

12. Last Minute Cancellation

This section applies exclusively to car rental bookings.

12.1 Overview

The Last Minute Cancellation product gives you the flexibility to cancel a booked car rental up to 1 hour before the pick up time and receive a full refund as BookingCredit™ credited to your E-Wallet. It is available for purchase exclusively on the EconomyBookings platform.

12.2 Eligibility

• You must be of legal age to receive services from EconomyBookings; and
• You must hold a valid user account on the EconomyBookings website.

12.3 Cancellation Policy

Last Minute Cancellation is not valid for cancellations made less than one hour before the scheduled pick-up. The cost of the product itself is non-refundable upon cancellation.

If the cancellation is made 48 hours or more before the scheduled pick-up time, you may either:

• keep the full BookingCredit in your E-Wallet for a future booking; or
• withdraw the car rental amount to your original payment method. In such a case, the Last Minute Cancellation fee will not be refunded and will be forfeited.

If the cancellation is made between 1 and 48 hours before the scheduled pick-up time, the BookingCredit cannot be withdrawn to the original payment method and may only be used for a future booking on the Platform.

ℹ️ Funds received under this provision cannot be withdrawn to your original payment method. They may only be used for future car rental bookings on EconomyBookings.

12.4 Refund Processing

The Last Minute Cancellation fee is non-refundable. If you cancel your reservation in accordance with these Terms, any refundable amount, excluding the Last Minute Cancellation fee, will be credited to your E-Wallet. The credited amount may be used towards a future booking.

12.5 Modifications and Termination

EconomyBookings reserves the right to modify the terms of this product in accordance with Section 1.3. EconomyBookings may also terminate your access without notice if you breach these Conditions or engage in fraudulent or abusive behaviour.

13. Roadside Assistance

This section applies exclusively to car rental bookings.

13.1 Overview

The Roadside Assistance product provides you with support in the event of an emergency on the road during your rental period.

13.2 What Is Included

• Telephone hotline consultations;
• Email support;
• Communication with the car rental Service Provider in the event of an emergency.

13.3 Covered Situations

• A road accident involving the rental vehicle;
• A flat battery;
• A flat tyre;
• A locked vehicle.

13.4 Cancellation

You may cancel Roadside Assistance via the “My Bookings” section. A 100% refund will be issued to your E-Wallet if cancelled more than 48 hours before pick-up. No refund is available for cancellations made less than 48 hours before the scheduled pick-up time.

14. Discounts and Special Offers

14.1 General Rules

All discounts, promotional codes, and special offers apply only to new reservations and may not be combined with any other offer unless explicitly stated. Only one discount or promo code may be applied per booking.

14.2 Applying a Discount or Promo Code

Any discount or promo code must be entered in the designated field during the booking process, before completing payment. Discounts cannot be applied retroactively to confirmed bookings.

14.3 Promotional Prices

Prices featured in newsletters, advertisements, or promotional materials are valid only at the time of publication. All prices for car rentals and flights are dynamic and subject to change based on real-time availability. A promotional price is not guaranteed until a booking is fully paid for and confirmed.

Promotional prices may be based on specific parameters - for car rentals, this may include rental duration, car class, location, and time period; for flights, a specific route, airline, travel period, and fare type. Availability of promotional fares is typically limited.

15. Price Alerts

15.1 What are Price Alerts?

Price Alerts let you receive notifications about vehicles that match the preferences you choose, including price drops where available.

To subscribe, simply provide the requested information and select your preferred search criteria. Please make sure your information is accurate and kept up to date.

EconomyBookings may update, suspend or discontinue the Price Alert service at any time.

15.2 How Price Alerts work

By subscribing, you ask us to send you notifications about vehicles that match your selected criteria.

We may send you up to three (3) Price Alert emails within a 24-hour period. If we don't find any matching vehicles, you may not receive any alerts.

If you provide your phone number, we may contact you about your requested Price Alert or Vehicle Request.

15.3 Managing your alerts

You can update or remove your Price Alerts at any time through your account, where available.

You can stop receiving Price Alerts at any time by clicking the "Disable Alerts" link in any Price Alert email or by contacting Customer Support.

Stopping Price Alerts will not unsubscribe you from marketing emails. You can unsubscribe from marketing emails separately by using the unsubscribe link included in those emails.

15.4 Things you should know

While we do our best to find matching offers, we cannot guarantee that:

• prices will go down;
• a matching vehicle will become available; or
• a price or vehicle included in an alert will still be available when you make a booking.

Prices, vehicle availability and rental conditions are provided by our rental partners and may change at any time.

15.5 Future services

We may introduce additional search and quotation services, including Vehicle Requests, which will also be governed by these Terms unless we state otherwise.

16. Other Provisions

16.1 Fines and Violations – Car Rentals

You are responsible for all parking fines, traffic violations, and other penalties incurred during the rental period. The car rental provider may charge your credit card for such violations, plus an administrative handling fee.

16.2 Service Disruptions – Car Rentals

24-hour roadside assistance is typically included in rental rates. The provision of a replacement vehicle in the event of a breakdown depends on the reason for the breakdown and the policies of the relevant car rental provider.

16.3 Fuel Policy – Car Rentals

Fuel policies vary by provider and location. Under a common “Full-to-Full” policy, you receive the vehicle with a full tank and must return it full. If returned with less fuel, you will be charged for the shortfall at the provider’s rate, which may include a service fee. Always check the applicable fuel policy in the Service Provider’s terms before pick-up.

16.4 Complaints

All complaints relating to services provided by EconomyBookings must be submitted through the EconomyBookings Help Center within 28 business days of the scheduled completion of the relevant service (i.e., the vehicle drop-off date or flight arrival date). Complaints received after this period may not be processed.

If your complaint relates to the service delivered by the Service Provider itself (e.g., the condition of a rental vehicle or a flight service issue), you should address this directly with the Service Provider. EconomyBookings will provide guidance on the appropriate procedure if required.

EconomyBookings will endeavour to respond to all complaints within 28 business days. This period may be extended due to the complexity of the matter. If you do not respond to any communication from EconomyBookings within 28 days, the case may be closed without resolution.

ℹ️ If you are a consumer under the Consumer Rights Protection Law of the Republic of Latvia, you are entitled to the timelines specified in that law.

17. Governing Law and Jurisdiction

These Conditions are governed by the laws of the Republic of Latvia and shall be interpreted in accordance with those laws. The courts of general jurisdiction of the Republic of Latvia have exclusive jurisdiction to settle any claim or dispute arising out of or in connection with these Conditions or any booking made through EconomyBookings.