What is your claim and refund policy?
Can I receive a refund for unused time if I returned my rental car early?
According to our terms and conditions Cancellation, Non-refundable & Amendments section it is stated that:
4.1.4. No refund will be applied for unused rental days.
Please note that you agreed to the terms and conditions when you finished the booking.
How do I make a claim?
We kindly ask to fill in the Full Coverage request on our website: https://www. economybookings.com/en/help-center/full-coverage-request or send an email to firstname.lastname@example.org.
What is a compensation voucher?
This is a unique voucher code that can be applied to future bookings. The voucher:
- Will be equal to the full value of the charged amount upon the initial booking.
- Will be valid for 24 months from the date it is issued.
- Will be applicable to any car rental location and car rental type of your choice.
- Can be used more than once in case Compensation Voucher amount exceeds the value of your next car rental payment.
If you want to apply your Compensation Voucher, please go to the desktop version of EconomyBookings.com and choose your location, dates, and vehicle. Proceed to the payment step, find an empty field under the Price Summary and type your Voucher code as shown in the screenshot below.
Value: The voucher value is equivalent to the amount charged during the original booking of car rental services. The voucher may be applied within any car rental services that are part of the Booking Group system. Payment will be eligible for published car rental prices only. The voucher cannot be used to pay for other fees, for example ‘local taxes’, relating to other car rental services. The voucher does not annul cancellation policy terms and conditions. Voucher has no cash value.
Voucher use: This voucher can only be redeemed at EconomyBookings.com. When applying for the voucher no additional fees will be incurred. Voucher may not be redeemed anywhere else outside of the EconomyBookings.com. If you want to apply your Compensation Voucher, please go to the desktop version of EconomyBookings.com and choose your location, dates, and vehicle. Proceed to the payment step, find an empty field under the Price Summary and type your Voucher code as shown in the screenshot below.