Dear Customer,

Thank you for getting in touch!

Our Customer Care Department will be pleased to investigate your claim.

What happens next?

If you have submitted new claim:

1. We will review new claims within 7-14 business days after they were submitted.

2. We will notify you once your claim investigation starts.

3. We will check documentation you have provided to see if anything is missing. If necessary, we will contact the car supplier and ask them to clarify or provide necessary documentation related to your claim (Please note: It is customers responsibility to provide all necessary documentation related to the claim).

4. We will provide resolution to your claim.

If your claim is in the process of investigation:

1. Response time to repeated requests regarding an already existing claim can exceed 14-day period.

2. We will provide updates to your claim if any additional information or documentation is required.

3. Resolution of claims is an extensive and complex process which involves collecting information from multiple parties. Therefore, we kindly ask you to be patient as we work to resolve your claim.
In the meantime, if you want to find out more about Full Coverage, we suggest you to check Help Center section on our website.

Thank you for your patience and understanding.

Customer Care Department working hours:
Mon – Fri: 7:00 AM – 5:00 PM (UTC+3)

Best Regards,
Booking Group Customer Care Department

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