What can I do if I have questions or complaints about the service provided?

I have returned my rental car, when can I expect security deposit to be released?

Rental company will hold the deposit for the entire duration of your rental period. Once a rental car is returned and if a rental company has no complaints against a customer, it will send a confirmation to the bank that a deposit must be unblocked. Deposit will be unblocked as soon as operation between banks is completed. It usually takes from 3 to 28 business days from the day your rental car was dropped off. If you do not receive your deposit by the end of this period, we advise contacting your bank or our Customer Support department for further assistance.

What happens if my rental car has been damaged or I got fined during my rental?

If your rental car was damaged the first step is to contact the car rental company. If your reservation included only basic insurance, you will be responsible to cover any expenses up to your excess amount, as mentioned in your rental agreement. However, if you have purchased Full Coverage from EconomyBookings, you will need to fill out the Full Coverage Request form on our website. You will be asked to provide necessary documentation related to the accident, we will carefully examine it and transfer the compensation amount to your E-Wallet if your claim falls under the Full Coverage policy. If you want to find out more please check the Full Coverage section. Alternatively, if you have your own insurance or you have purchased one from car rental company, please contact respective company directly. If you received a fine or a speeding ticket during your rental, it is your responsibility to cover these charges. Please note that fines might not show up on your credit card immediately however, a car rental company will always provide a document explaining all charges.

Can I receive a refund for unused time if I returned my rental car early?

Unfortunately, if you return your rental car early, there will be no refund provided for unused rental days

How can I open a claim?

We kindly ask you to go through our Terms and Conditions section before filing a claim. Once you have decided to proceed with the claim, please fill out this form within 30 days from your drop-off date.

I have returned my rental car, when can I expect security deposit to be released?

Rental company will hold the deposit for the entire duration of your rental period. Once a rental car is returned and if a rental company has no complaints against a customer, it will send a confirmation to the bank that a deposit must be unblocked. Deposit will be unblocked as soon as operation between banks is completed. It usually takes from 3 to 28 business days from the day your rental car was dropped off. If you do not receive your deposit by the end of this period, we advise contacting your bank or our Customer Support department for further assistance.

What happens if my rental car has been damaged or I got fined during my rental?

If your rental car was damaged the first step is to contact the car rental company. If your reservation included only basic insurance, you will be responsible to cover any expenses up to your excess amount, as mentioned in your rental agreement. However, if you have purchased Full Coverage from EconomyBookings, you will need to fill out the Full Coverage Request form on our website. You will be asked to provide necessary documentation related to the accident, we will carefully examine it and transfer the compensation amount to your E-Wallet if your claim falls under the Full Coverage policy. If you want to find out more please check the Full Coverage section. Alternatively, if you have your own insurance or you have purchased one from car rental company, please contact respective company directly. If you received a fine or a speeding ticket during your rental, it is your responsibility to cover these charges. Please note that fines might not show up on your credit card immediately however, a car rental company will always provide a document explaining all charges.

Can I receive a refund for unused time if I returned my rental car early?

Unfortunately, if you return your rental car early, there will be no refund provided for unused rental days

How can I open a claim?

We kindly ask you to go through our Terms and Conditions section before filing a claim. Once you have decided to proceed with the claim, please fill out this form within 30 days from your drop-off date.

I have returned my rental car, when can I expect security deposit to be released?

Rental company will hold the deposit for the entire duration of your rental period. Once a rental car is returned and if a rental company has no complaints against a customer, it will send a confirmation to the bank that a deposit must be unblocked. Deposit will be unblocked as soon as operation between banks is completed. It usually takes from 3 to 28 business days from the day your rental car was dropped off. If you do not receive your deposit by the end of this period, we advise contacting your bank or our Customer Support department for further assistance.

What happens if my rental car has been damaged or I got fined during my rental?

If your rental car was damaged the first step is to contact the car rental company. If your reservation included only basic insurance, you will be responsible to cover any expenses up to your excess amount, as mentioned in your rental agreement. However, if you have purchased Full Coverage from EconomyBookings, you will need to fill out the Full Coverage Request form on our website. You will be asked to provide necessary documentation related to the accident, we will carefully examine it and transfer the compensation amount to your E-Wallet if your claim falls under the Full Coverage policy. If you want to find out more please check the Full Coverage section. Alternatively, if you have your own insurance or you have purchased one from car rental company, please contact respective company directly. If you received a fine or a speeding ticket during your rental, it is your responsibility to cover these charges. Please note that fines might not show up on your credit card immediately however, a car rental company will always provide a document explaining all charges.

Can I receive a refund for unused time if I returned my rental car early?

Unfortunately, if you return your rental car early, there will be no refund provided for unused rental days

How can I open a claim?

We kindly ask you to go through our Terms and Conditions section before filing a claim. Once you have decided to proceed with the claim, please fill out this form within 30 days from your drop-off date.